Why Would Acropolis Be a Good Partner for Your Business?
You know that your business needs IT support. That part is easy.
The challenging question is, which IT provider is the right partner for your business?
Determining which providers can and will work best with you is certainly tricky. You have to figure out a lot about these providers before you commit to working with them.
At Acropolis, we try to take some of the challenge out of this process. We welcome prospective clients to come and visit our premises and see us in action. We provide as much transparency and open communication as we possibly can.
Additionally, we try to provide you with resources that give you a good idea of what it’s like to work with Acropolis. This is one of those resources.
Why would Acropolis be a good partner for your business? The answer can be found in the many aspects of how we operate, all listed below.
Continuity and Stability
In many cases, we find that Acropolis is augmenting or outright replacing on-premise IT services. We’re taking the load off of your in-house teams, or in other cases, we’re replacing a smaller provider that just isn’t able to keep up with your changing business needs.
In either case, Acropolis represents a step up in terms of continuity and stability. In-house IT has notoriously high turnover rates. The staff at Acropolis is quite stable. More importantly, Acropolis becomes your IT, and we aren’t going anywhere anytime soon.
On top of that, the stability we offer in terms of IT translates to more stability for your entire business. You can mitigate turnover that might be related to IT frustrations and make the rest of your business that much more reliable.
Overall, Acropolis is here to make long-term commitments to you and your IT needs.
A Comprehensive Skill Set
In the vein of augmenting and replacing smaller teams, Acropolis has a comprehensive skill set. We find that our breadth and depth of knowledge and experience offer a lot to new clients. In many cases, we’re able to offer specialized IT skills and ideas that weren’t available to clients before they partnered with us.
Our comprehensive skill set allows us to make broader recommendations. It also allows us to take on more complicated and important projects for your business, and we have the resources to easily expand support teams as needed.
With this larger resource pool and toolset, we can offer things like 24-hour support, custom projects and solutions, and basically everything you’re going to need for IT in the foreseeable future.
The Mature Process
Something that goes hand-in-hand with continuity and stability is our mature process. Acropolis has been doing this for more than 20 years. We have worked with businesses in countless vertical industries, and as a result, we have built out a stable and mature IT process that covers gaps and provides better results.
This can be seen in how we handle support tickets, track resources, and even assign staff to provide the support you need. The structure is well established and proven in its efficacy.
On top of all of that, our mature process gives us more freedom to be transparent with clients. We don’t have to make things up as we go, and we can give you clear expectations and follow through on every aspect of support that we provide.
Longevity
As previously mentioned, Acropolis has been around for a while. The business was founded in 1999. In the decades since, we have built up resources, amassed a wealth of experience, and honed our craft to make Acropolis as reliable as possible as a business partner.
We are the provider that we are today because of the long journey that took us to this point, and every bit of learning, growth, and development that we experienced along the way is at your disposal.
Acropolis is focused on long-term improvement as a company, and as a business partner, that translates into more and better resources for your own IT management.
Business Structure
All of this comes together in the form of the Acropolis business structure. This isn’t a handful of tech geeks working together to provide support. Acropolis has more than 60 staff members organized into a careful hierarchy of skills and specialties, all ready to spring into action on your behalf.
The easiest way to see the value of this structure is in support ticketing. We have help-desk-level technicians who can handle all of the easy stuff, like password resets. But, when problems need more skills, you can rapidly escalate support tickets to more advanced personnel who can troubleshoot and solve any IT problem that arises.
At the top of the food chain are our engineers. They can design custom systems for you and deploy those systems, giving you more power and freedom in your IT support than you might realize.
All of this is run under an employee-owned business model that helps with retention — allowing each of our providers to continue to grow, learn, and improve every aspect of their craft.
Technical Depth
We mentioned a comprehensive skill set earlier, but we can add technical depth to the list of advantages that you get from Acropolis.
In this case, we’re not just talking about the certifications and individual skills of our team — although those are worth praising.
The technical depth at Acropolis comes from having an entire crew of IT engineers. The people who can design those custom systems we just mentioned have varying specialties, and they can come together to form highly expert teams that innovate brand-new solutions for you on the spot.
This technical depth is not easy to find, and Acropolis puts it right at your fingertips.
Strategic Advising
Capping the list of benefits, Acropolis offers strategic advising. We have a few top dogs who work directly with organizational leaders. They will talk to your managers, CEOs, and the like to provide direct strategic advice.
This provides IT expertise to the leading decision-makers in your organization, empowering them to plan ahead with full knowledge of how their IT system works and what they can expect.
This advising covers IT infrastructure, ways to advance your organization, efficiency through technology, and the vast breadth of concepts that our experts spend countless hours studying and mastering.
The bottom line is that we want your business to be successful, and we are providing the full range of IT resources that you need. No matter the industry, technology is a key to your success. Acropolis is the technological edge that your business needs.